1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us, including:
- Account Information: Name, email address, company name
- Authentication Data: Login credentials and authentication tokens
- Contact Information: Email addresses for notifications and support
- Billing Information: Payment details for subscription services
1.2 Service Data
When you use DataPingo services, we collect:
- Google Sheets Data: Spreadsheet content you choose to monitor
- Alert Configurations: Rules and conditions you set for monitoring
- Notification History: Records of alerts sent to your channels
- Usage Metrics: Service usage patterns and performance data
1.3 Technical Information
We automatically collect technical information including:
- Device Information: Browser type, operating system, device identifiers
- Log Data: IP addresses, access times, pages viewed
- Cookies: Session cookies for authentication and preferences
2. How We Use Your Information
2.1 Service Provision
We use your information to:
- Provide and maintain our real-time monitoring services
- Process and deliver alerts and notifications
- Authenticate and authorize access to your account
- Facilitate integrations with third-party platforms
2.2 Communication
We may use your contact information to:
- Send service-related notifications and updates
- Respond to your inquiries and provide customer support
- Notify you of important changes to our services or policies
- Send promotional materials (with your consent)
2.3 Improvement and Analytics
We use aggregated and anonymized data to:
- Analyze service usage patterns and performance
- Improve our services and develop new features
- Ensure system security and prevent fraud
- Conduct research and analytics
3. Information Sharing and Disclosure
3.1 Third-Party Integrations
DataPingo integrates with various platforms, and we may share data with:
- Google: To access and monitor Google Sheets data
- Slack: To send notifications to your Slack channels
- Microsoft: To deliver alerts to Microsoft Teams
- Atlassian: For Jira and Confluence integrations
3.2 Service Providers
We may share information with trusted service providers who assist us in:
- Cloud hosting and infrastructure services
- Payment processing and billing
- Customer support and analytics
- Security and fraud prevention
3.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations and court orders
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Respond to government requests
4. Data Security
4.1 Security Measures
We implement comprehensive security measures including:
- Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
- Access Controls: Role-based access and multi-factor authentication
- Monitoring: 24/7 security monitoring and incident response
- Regular Audits: Security assessments and penetration testing
4.2 Data Retention
We retain your personal information for as long as:
- Your account remains active
- Necessary to provide our services
- Required by law or for legitimate business purposes
- Needed to resolve disputes or enforce agreements
5. Your Privacy Rights
5.1 Access and Control
You have the right to:
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in a structured format
5.2 Communication Preferences
You can control communications by:
- Updating your notification preferences in your account settings
- Unsubscribing from promotional emails
- Contacting us to opt out of specific communications
6. International Data Transfers
DataPingo may transfer your information to servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers, including standard contractual clauses and adequacy decisions.
7. Children's Privacy
DataPingo services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. Cookies and Tracking Technologies
8.1 Cookie Usage
We use cookies and similar technologies for:
- Authentication and session management
- Remembering user preferences and settings
- Analytics and performance monitoring
- Security and fraud prevention
8.2 Cookie Control
You can control cookies through your browser settings, but disabling cookies may affect service functionality.
9. Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes via email or through our service. Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Regional Privacy Laws
10.1 GDPR (European Union)
For EU residents, we provide additional rights under GDPR including detailed consent mechanisms and data protection impact assessments.
10.2 CCPA (California)
California residents have additional rights under CCPA including the right to know, delete, and opt-out of the sale of personal information.
11. Contact Information for Privacy Matters
If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us using the information below.