Get Help Now
For technical support, billing questions, or general inquiries:
support@datapingo.comWe typically respond within 24 hours during business days
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (PST)
Weekend: Limited support for critical issues
Emergency Support: Available 24/7 for critical service outages
Support Response Times
We're committed to providing timely support based on the priority of your request:
| Priority Level | Description | Response Time | Resolution Target |
|---|---|---|---|
| Critical | Service completely unavailable or security breach | 1 hour | 4 hours |
| High | Major functionality impaired | 4 hours | 24 hours |
| Medium | Minor functionality issues | 1 business day | 3 business days |
| Low | General inquiries and feature requests | 2 business days | 5 business days |
Frequently Asked Questions
How do I get started with Bulk Page Cloner for Confluence?
Getting started is easy! Visit our comprehensive documentation for step-by-step installation and usage guides. You can install the app directly from the Atlassian Marketplace.
What information should I include in my support request?
Please include: your product version, steps to reproduce the issue, expected vs. actual behavior, screenshots if applicable, and your system information (browser, OS, etc.).
Do you offer phone support?
Currently, we provide support primarily through email at support@datapingo.com. For enterprise customers, phone support may be available upon request.
How can I request a new feature or enhancement?
We love hearing your ideas! Send feature requests to support@datapingo.com with the subject line "Feature Request" and we'll review it for future releases.
Is there a knowledge base or documentation available?
Yes! Visit our Documentation page for detailed guides, tutorials, and troubleshooting tips.
Additional Resources
- Documentation — Comprehensive guides and tutorials
- Use Cases — Real-world examples and best practices
- Service Level Agreement — Our commitment to service quality
- About Us — Learn more about the DataPingo team
Enterprise Support
For enterprise customers with special requirements, custom integrations, or dedicated support needs, please contact us at support@datapingo.com with "Enterprise Support" in the subject line.
Still Need Help?
Don't hesitate to reach out — we're here to ensure your success with DataPingo!
Contact Support