📧 Get Help Now
For technical support, billing questions, or general inquiries:
support@datapingo.com
We typically respond within 24 hours during business days
⏰ Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (PST)
Weekend: Limited support for critical issues
Emergency Support: Available 24/7 for critical service outages
📋 Support Response Times
We're committed to providing timely support based on the priority of your request:
| Priority Level |
Description |
Response Time |
Resolution Target |
| 🔴 Critical |
Service completely unavailable or security breach |
1 hour |
4 hours |
| 🟡 High |
Major functionality impaired |
4 hours |
24 hours |
| 🟢 Medium |
Minor functionality issues |
1 business day |
3 business days |
| 🔵 Low |
General inquiries and feature requests |
2 business days |
5 business days |
❓ Frequently Asked Questions
How do I get started with DataPingo Sheets Connector?
DataPingo Sheets Connector is currently unavailable. We're working on bringing it back soon. Please email us at
support@datapingo.com for updates or alternative solutions.
What information should I include in my support request?
Please include: your product version, steps to reproduce the issue, expected vs. actual behavior, screenshots if applicable, and your system information (browser, OS, etc.).
Do you offer phone support?
Currently, we provide support primarily through email at
support@datapingo.com. For enterprise customers, phone support may be available upon request.
How can I request a new feature or enhancement?
We love hearing your ideas! Send feature requests to
support@datapingo.com with the subject line "Feature Request" and we'll review it for future releases.
Is there a knowledge base or documentation available?
Yes! Visit our
Documentation page for detailed guides, tutorials, and troubleshooting tips.
🚀 Additional Resources
🤝 Enterprise Support
For enterprise customers with special requirements, custom integrations, or dedicated support needs, please contact us at support@datapingo.com with "Enterprise Support" in the subject line.
�� Still Need Help?
Don't hesitate to reach out - we're here to ensure your success with DataPingo!
Contact Support