Installation
Install from the Atlassian Marketplace, the free tier, and what uninstalling leaves behind.
Installation
Installing needs a Jira admin, since apps are installed for the whole site.
- Open Issue Order for Jira on the Atlassian Marketplace, or search for it from Apps → Explore more apps inside Jira.
- Click Try it free and choose your Jira Cloud site.
- Accept the permissions it asks for. The app uses them to read issues, spaces and their fields, and to change only an issue’s Rank, parent and priority. There are no admin permissions and no app storage — see Permissions required for what each one is used for.
- Open it from Reorder child issues in an issue’s ••• menu, or from Issue Order for Jira under Apps.
There is nothing to set up after that. The app has no settings screen: what each person can do with it is decided by the Jira permissions they already have — see the Admin guide.
Where it shows up
- In an issue’s ••• menu: Reorder child issues, in software and business spaces, company-managed or team-managed. It opens a pop-up on that issue.
- Under Apps in Jira’s sidebar: Issue Order for Jira, a full page where you choose a space.
The ••• action doesn’t appear in Jira Service Management, Customer Service Management or Jira Product Discovery spaces, and the Apps page doesn’t list those spaces. Where to open it covers both ways in.
Licensing and the free tier
Free for teams of 10 or fewer. Above that, paid tiers are billed through the Atlassian Marketplace on your existing Atlassian invoice: there is no separate DataPingo account to create and no card to enter with us.
Issue Order is billed per user, on graduated tiers. The free tier covers sites with 10 users or fewer; from 11 users, every user is billed. See the pricing calculator.
If the site’s subscription isn’t active, the app says so as soon as it opens, from either way in: Issue Order needs an active subscription on this site. Ask your Jira admin to subscribe to Issue Order for Jira on the Atlassian Marketplace. Nothing loads until the subscription is active again. Issues you have already ordered stay exactly where they are, because the order is Jira’s own Rank.
Uninstalling
Uninstall from Manage apps in Jira’s app settings. There is nothing to clean up in Jira or anywhere else, because the app stores nothing of its own.
- What you saved stays. Every order you saved is Jira’s own Rank, so the epic’s child list, boards and backlogs keep it. Parent and priority changes you saved stay too.
- Each person’s browser may keep a few small entries: the last space they opened, their Show, Hide done and Numbers choices, the priority lanes’ record of new issues, and, if they left changes unsaved, a draft of them (issue keys, priority names and sort names, never summaries). None of it ever leaves that browser. While the app is installed, an unsaved draft is dropped after 14 days; after uninstalling, these entries stay until the browser’s site data is cleared.
Support & contact
For technical support, feature requests, or general questions about Issue Order for Jira:
- Email: support@datapingo.com
- Response Time: Within one business day
- Support Scope: App functionality and technical issues