Get Help Now
For technical support, billing questions, or general inquiries:
support@datapingo.comWe typically respond within one business day
Support Hours
Monday — Friday, 9:00 AM — 6:00 PM ET — the same hours published on our Atlassian Marketplace listing.
Weekends and holidays: messages are read, but a reply may wait for the next business day.
Support Response Times
These are the targets in our Service Level Agreement, which is the single source for response times — any other page referring to a response time means these.
| Priority Level | Description | First Response | What We Aim To Do |
|---|---|---|---|
| Critical | The app is unusable for all users, or a confirmed security issue | Within 1 business day | Work it immediately; ship a fix or workaround as soon as practicable |
| High | A core feature is broken with no workaround | Within 2 business days | Target a fix in the next Marketplace release |
| Medium | A feature is impaired but a workaround exists | Within 3 business days | Schedule into an upcoming release |
| Low | Questions, cosmetic issues, and feature requests | Within 5 business days | Consider for the roadmap |
Frequently Asked Questions
How do I get started with Bulk Page Cloner for Confluence?
Getting started is easy! Visit our comprehensive documentation for step-by-step installation and usage guides. You can install the app directly from the Atlassian Marketplace.
What information should I include in my support request?
Please include: your product version, steps to reproduce the issue, expected vs. actual behavior, screenshots if applicable, and your system information (browser, OS, etc.).
Do you offer phone support?
Email at support@datapingo.com and the support portal are the channels we monitor, and written requests get the fastest reply. A phone number is published on our Atlassian Marketplace listing for urgent enterprise matters.
How can I request a new feature or enhancement?
We love hearing your ideas! Send feature requests to support@datapingo.com with the subject line "Feature Request" and we'll review it for future releases.
Is there a knowledge base or documentation available?
Yes! Visit our Documentation page for detailed guides, tutorials, and troubleshooting tips.
Additional Resources
- Documentation — Comprehensive guides and tutorials
- Use Cases — Real-world examples and best practices
- Service Level Agreement — Our commitment to service quality
- About Us — Learn more about the DataPingo team
Enterprise Support
For enterprise customers with special requirements, custom integrations, or dedicated support needs, please contact us at support@datapingo.com with "Enterprise Support" in the subject line.
Still Need Help?
Don't hesitate to reach out — we're here to ensure your success with DataPingo!
Contact Support